Policies
Deposits for Appointments
To protect the time, resources and availability of our hardworking service providers that rely on these appointments for their income, all appointments require a credit/debit card to hold the time. Cards on file are only charged in the instance of late-cancellations or no-shows.
Some services require a nonrefundable 25% deposit (this will be indicated at the time of booking) which is applied towards the total. This deposit is transferrable, however, if the appointment services are changed or the appointment is rescheduled at least 48-hours before the start of the scheduled appointment.
As protecting your information is of the utmost importance to us, credit/debit card information is stored securely and not visible to any staff at any point. If you are uncomfortable leaving a card on file, you may prepay 50% of the invoice to reserve your appointment instead.
Appointments are not confirmed until a card has been put on file or a 50% deposit has been paid.
Modifying/Cancelling Appointments
When an appointment is scheduled, you will receive a confirmation via text and email that includes your appointment time, date, and a link to manage your appointment through the online portal. This online portal can be used to update, reschedule, or cancel your appointment up to 48-hours before the date of the appointment.
Appointments can also be canceled via phone or text message, but require acknowledgement by one of the team at Alfa Jae Salon LLC. If you do not receive confirmation of your cancellation via email, it has not successfully been cancelled. Failure to follow proper cancellation protocol risks guests being charged a late cancellation/no-show fee.
Appointments canceled after the 48-hour deadline will incur a cancellation fee of 50% of the total amount of the scheduled service(s).
Fee Schedule:
No fee for appointments rescheduling/canceling at least 48-hours before the original appointment time.
50% fee of the total cost of service(s) for appointments rescheduled/canceled within 24-48 hours of the original appointment.
100% fee of the total cost of service(s) for cancellations made within 24 hours of the appointment time.
100% fee of the total cost of service(s) for no-shows.
Late Arrivals, Late Cancellations & No-Shows
If a guest is more than 15 minutes late, their appointment may have to be cancelled. Appointments cancelled due to tardiness will be charged 100% of the amount of the scheduled service to the guest's card on file.
Canceling an appointment with less than 48-hour notice is considered a late cancellation. Late cancellations and no-shows will be charged 100% of the total cost of the service(s) booked.
While we understand that unforeseen circumstances can occur, a missed appointment where no notice is given not only affects our ability to serve other guests but also results in lost time and resources. We appreciate your continued support and understanding.
Service Time & Price Estimates
Service times are estimates for scheduling purposes; the duration of a service may be longer or shorter than what was stated on the appointment confirmation. Similarly, service booking prices are starting prices. The actual cost of the service(s) may be more than what was initially estimated due to complexity of service, length or thickness of hair, or additional products needed.
These changes to the original service quote can happen in the middle of the service. Responsibility for understanding the final service costs lies with the guest. Alfa Jae Salon LLC does not hold responsibility for the guest not fully understanding the costs of the services at the time of the transaction. Please ensure that you ask the total cost of services prior to receiving the service.
We do not allow any negotiations on pricing whatsoever. In an effort to protect the business and our employees, any refusal of payment at the time of service payment will be handled as an act of theft and Alfa Jae Salon LLC reserves the right to contact the authorities. We strive to communicate clearly prior to this so that this scenario will never happen as we always want to serve our guests with the utmost professionalism.
Payment
Alfa Jae Salon LLC gladly accepts Cash, Discover, Amex, Visa, and Mastercard. There is a 4% convenience fee implemented for all electronic payments at Alfa Jae Salon LLC. Cash sales will not incur the convenience fee. If paying with cash, please bring change as we may not have exact change on hand at all times.
There is also a 4% experience rate added to the total cost of every service to support our salon with the additional costs of providing an exceptional salon experience such as offering snacks and beverages, modern technology and software for convenient booking and checkout, obtaining the latest tools and products for high-quality service; supporting our sustainability efforts like recycling and using refillable products in the backbar; and kindness towards guests and the salon staff.
Illness & Medical Emergencies
Alfa Jae Salon LLC nor anybody working at Alfa Jae Salon LLC may diagnose any illnesses or treat any illnesses including lice.
Please do not come to your appointment with any illnesses or with children who are ill. If you’re feeling sick or are contagious on the day of your appointment, please let us know immediately so that we can reschedule you. Guests that come to the salon showing any signs of illness will be turned away and risk being charged a last minute cancellation fee.
In instances where your selected service provider is ill and unable to perform scheduled services, Alfa Jae Salon LLC will give affected guests at least 48 hours of notice (when possible) and the opportunity to be serviced by a different service provider or reschedule at the soonest available time.
Inclement Weather
There may be times when the weather causes the need to cancel appointments. We will attempt to reschedule these cancelled appointments as close to the original appointment date but in instances where this is not possible, affected guests may reschedule at their convenience – no fee will be charged.
Gift Cards
Gift Certificates are valid up to 365 days after the original purchase date and are non-refundable.
Salon Environment
Alfa Jae Salon LLC is a salon geared towards adults, where adult conversations will be had & adult music/content may be played. While we do allow appointments for children, the salon is not responsible for censoring adult content/situations from children.
Pets are not permitted at Alfa Jae Salon LLC.
Occasionally we may record and post content that involves our salon community. Please let us know if you do not wish to be included in any photos or videos that are taken during the time of your visit. Unless explicitly expressed, by booking this appointment you are agreeing to being photographed, filmed, and for Alfa Jae Salon LLC to use the content for promotional purposes.
Child Safety
Your child’s safety is a top priority as well as the enjoyment and relaxation of other guests in the salon at the same time. Due to the use of chemicals and tools in a salon environment, we ask that any children not receiving services not be brought to the salon.
Children (ages 10 and under) receiving services must be able to sit still for the entirety of their scheduled appointment. Parents/guardians who choose to wait in the salon during their child’s services must wait in the waiting area while services on their child are being performed.
Guests & Companions
Due to our limited salon space, we request that companions who are not receiving services wait outside during the service. We appreciate your understanding in maintaining a comfortable salon environment for everyone.
Client Satisfaction
Payment for services is to be paid in full at the time of service and all sales are final. However, guest satisfaction is of the utmost importance to us and if you are unsatisfied, notify Alfa Jae Salon LLC within 5 days of original appointment to have the issues addressed to have the service altered. After this grace period, any services will be considered a full price appointment. (Note: A service is not an “alteration” when a guest asks for a result, receives it, and then decides they are unsatisfied because their family and friends don't like it.)
Retail products are final sale and not eligible for refunds or exchanges.
Right of Refusal
Alfa Jae Salon LLC & anybody working for or with Alfa Jae Salon LLC has the right to refuse any service for any reason.
As a business that follows state board health and sanitation guidelines, we must always follow the state’s guidelines with which conditions we are not allowed to treat. We will always strive to treat these situations with the utmost respect but we may find it necessary to remove from our premises immediately.
Our team may also feel, in certain situations, that a service will not be possible and that the guests may not have realistic or unreasonable expectations, in which our salon will refuse the service. If there is a scenario that we deem as dangerous to our staff, guests and environment, we’ll remove the danger immediately.
Alfa Jae Salon LLC cannot perform any services on guests with lice.
Booking an appointment with Alfa Jae Salon LLC means that you agree to these policies.